FAQs – (Click Here)
CANCELED LOADS; No action is required. This system automatically removes the assigned Carrier and places this load on the Available Loads board in the app for other approved Carriers to be able to book. When a load is canceled, the assigned Broker will receive a text alert of the load being canceled, but the load action does not appear on this screen but is listed on the Available Loads screen.
The list of Assistance Requests below appears on this screen, including automatic text alerts to the assigned Broker. These requests require your (the Broker’s) assistance. Any update to the load send an auto text alert to the designated Carrier each time. So on this screen, quickly address the issue with the load and connect that particular Carrier by clicking the ASSIST button.
The List of Assistance Requests below allows you (the Broker) to address the issue with whatever changes need to be done to resolve any of these issues.
BOOKED AVAILABLE LOAD; requesting that you (the Broker) email the Rate Confirmation for email, click on the Carrier’s Email. To notify the Carrier, click on the ASSIST button and update the Load Status to Dispatch.
BOOKED DEDICATED LOAD; requesting that you (the Broker) email the Rate Confirmation for email, click on the Carrier’s Email. To notify the Carrier, click on the ASSIST button and update the Load Status to Dispatch.
SHIPPER CANCELED LOAD; allows you to address this issue with the Shipper and the Carrier. Click on the ASSIST button.
LOAD ISSUE / DELAY; notifies you of issues that may delay parts of the load transporting process. Click on the ASSIST button.
LUMPER FEE; includes all the information for the lumper’s company name, tax ID#, and the amount. Quickly respond to the Carrier with the Express Code and Check Type. Click on the ASSIST button.
PAYMENT INQUIRY; address this issue with payment updates or whatever needs to be done to resolve this issue. Click on the ASSIST button.
Here’s your Load Alert Screen, which shows all Load Acceptance and Assistance Requests. To assist a Carrier, click on the Details button. To send Rate Confirmation click the Email link. The Broker’s phone number listed on a load will receive a Text Message when the Carrier Accepts or Decline the Load and for any Assistance Request submissions.
Your Carrier will need to download this app.
Dispatch Carriers – App
Mobile internet service is required for app users.